Penny Arcade just posted an article regarding the whole Phil Fish issue which kicked off last week resulting in Fish cancelling Fez II. Rather than an attack on Fish, Penny Arcade actually looks into what it can be like on the receiving end of the hate posts - http://penny-arcade.com/report/article/swimming-in-a-sea-of-shit-the-internets-war-against-creatives
I can relate, I have enjoyed my 14 years in the games industry. However, in the 9 years of it being public facing I have had untold amounts of abuse thrown at me through social media and the forums I’m trying to help.
Personal attacks, attacks on those I work with (but as those people aren’t online I got their abuse too), I have taken abuse for EA as a whole, for DICE, Danger Close and Maxis.
Luckily for everyone that hurls abuse at you there are people out there that understand and have your back. Those are the people I admire as they aren’t afraid to post positive comments in the worst of environments.
Take EA UK forums (lovingly known as Mordor), DICE Marketing wouldn’t touch them with a 50ft pole and shrugged off the community there as just a place of abuse. They had their trolls after EA USA forums realised EAUK forums had representation but those like Adam Turvey stuck around and Update 1.50 for BF2142 got almost double the maps the main game had thanks to Jason Brice (http://rekoil.com/) along with a bunch of updates to bugs that I could get in there with Niklas Henriks’ help. I delayed the update longer than I should have but since it was the last update it seemed the right thing to do, not for those who complain endlessly and threaten you but for those who love the game and aren’t afraid to say so even if they get trolled in return.
Have I thought about quitting the games industry? Definitely.
Would I quit? Only to go Indie.
I STILL get posts telling me to “F*%king fix Battlefield 3″ even though I haven’t worked there for going on two years now.
/end sob story